DELIVERY AND PAYMENT
- Where can I receive my order?
You can receive your order at any address (home, work, etc. ,); mailbox is not possible.
- How long does it take before I receive my order?
This depends of the time of your order/payment, express carriers, etc… ; we can guarantee you that you will receive your product in the 10 days if the product is available in our Belgium warehouse. If not you will receive an email when you can receive your product.
- Possible for delivery in the weekend?
We will send generally with the courier service of GLS or TNT and this only on weekdays.
- What are the shipping costs?
The shipping cost per country:
* EUROPE, you will find your shipping cost in your shopping cart, this depends of your country.y.
- How do I know my order is shipped?
Once your package will be sent with GLS or TNT you receive an email confirmation from our courier service with the exact delivery date.
- I have given the wrong address.
Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immiadiatly by mail to email@example.com. Caution ! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back . We will contact you if the package is returned to us and make a new appointment to send it again.
- How can I pay?
With TwentyTwo.shop we have the following payment methods: Visa, Mastercard, Visa, American express.
- What if my online payment fails?
Sometimes it happens that your online payment fails or you didn’t have your card on hand. Don’t worry, you can still do your payment by banktransfer. These are our bankdetails: IBAN – BE69 0018 2973 8278 Remember: when you pay don’t forget to mention your name and order number.
- How long does a bank transfer?
Transfers can take between 1 and 5 days to be on our account.
- Can I pay later?
No. Unfortunately we don’t have this possibility. You can online pay with creditcard (Maestro, Visa), banktransfer, Ideal.
- Can I receive an invoice on behalf of my company ?
Yes. Check under your personal data, select ” Request Invoice” and fill in all the requested information.
- Is it safe to pay on the website of TwentyTwo.shop?
Yes, for secure online payment we work together with the International company Mollie. As a market leader in online payment solutions for e -commerce Mollie guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Mollie and the buyer. Neither we nor any third parties get your card number or other information to see. Mollie verify the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made. So your order will be confirmed and immediately proceeded to dispatch.